Shipping policy

Shipping Information:

At Chocolat Uzma, we take great care in packing each order by hand. We are proud to partner with both the United States Post Office (USPS) and UPS to provide you with faster and more reliable shipping options.

General Shipping:

After placing an order online, please allow us 24-48 hours for processing and shipping. Once shipped, you will receive a tracking number via Pirate Ship, our integrated shipping software. While we make sure to pack each order with care, please note that we are not responsible for lost, damaged, or stolen packages once they have left our shop. In the event of any issues, please contact USPS or UPS directly.

Shipping Fee:

We do not know the exact shipping cost with USPS or UPS, but if the shipping cost is less than what you paid, we will refund the difference to you.

Holiday Shipping:

Please note that UPS and USPS are experiencing delays due to an overwhelming amount of shipments. They have also stopped guaranteeing delivery. To avoid any delays, please order your holiday gifts in advance.

Warm Weather Shipping:

During warmer weather (above 75°F), we are unable to ship our chocolates as they may melt. However, we are currently working on an insulated shipping box that will be sent via UPS 2-day (coming soon). If you would like to place an order to be shipped during warmer weather, please note that there will be an additional fee of $12 for shippers with dry ice, and a $50 fee for UPS overnight and 1-day shipping.

Courier Service:

We are now offering courier services for in-person deliveries. Please give us at least 4-6 hours notice for holidays and 24-hour notice for other days. Rates vary by distance, with a rate of $17+ for 1-10 miles and $20-$30 for 10+ miles. Holiday fees may be higher.

Shipping Discounts:

We offer shipping discounts for large orders. Please email us at info@chocolat-uzma.com for more information.