Kalayan Caramels (turtles)

Shipping Information

At Chocolat Uzma, we take great care in packing each order by hand to ensure it arrives in the best possible condition. We proudly ship via United States Postal Service (USPS) and UPS Saver, offering reliable and cost-effective delivery options.

Carrier Responsibility

Once your order is handed over to the carrier, Chocolat Uzma is no longer responsible for any delays, damages, or lost packages. USPS and UPS are independent entities, and any shipping issues must be addressed directly with them.

• If your package is delayed, lost, or damaged in transit, you will need to file a claim directly with the carrier.

• Both USPS and UPS have online claim forms available, and we are happy to assist by providing necessary receipts or documentation.

• Carrier Contact Information:

  • USPS Customer Service: 1-800-275-8777 (www.usps.com)

  • UPS Customer Service: 1-800-742-5877 (www.ups.com)

Shipping Delays & Holiday Surcharges

Please keep in mind:

• Labor shortages and global supply chain challenges continue to affect businesses and shipping carriers, which may result in unexpected delays.

• Peak holiday season (October – January) brings increased demand, and all major carriers raise their shipping rates and add delivery surcharges during this time. As a result, our shipping costs may be higher during these months.

We carefully choose our shipping partners to ensure the best balance of reliability and affordability. We also use a third-party service to secure discounted UPS rates, allowing us to pass those savings on to you.

For any shipping-related questions, feel free to reach out to us at info@chocolat-uzma.com. Thank you for your support and understanding!

Does not include shipping box.

Hatboxes Grand: 10x10x5

Hatbox Medium: 8x8x4.5

21 piece chocolate box: 10x5x2

12 piece chocolate collection: 5x4.5x2

6 piece chocolate box: 8.5x1.5x2

4 piece chocolate box: 4.5x1.5x2

2 piece chocolate biox: 3x1.5x2

Chocolate bars: 3.5x7

Sipping chocolate tin: 16oz 5x3

How long will the chocolates keep their fresh taste?  Our chocolates are made with the highest quality ingredients and are crafted with care to ensure the best taste and texture possible.

To help you enjoy our chocolates at their best, we recommend keeping them in a cool, dry place 70f or less. If stored properly, our chocolates will stay fresh for 10-14 days. This means you can savor their delicious flavor and smooth texture for longer.

How should I store the chocolate if I want to keep it fresh tasting for more than two weeks?  To preserve chocolate for an extended period of two to six months, simply place the box in a plastic storage container or zip-lock bag and seal it tightly before freezing. Alternatively, if you plan to store the chocolates for a shorter period of 2-3 weeks, you may tightly wrap them and refrigerate or place them inside a plastic storage container. This will help ensure that your chocolates remain fresh and delicious for as long as possible.

How do I bring the chocolate to room temperature once it is removed from storage?  It is recommended to keep your chocolates in a storage container or zip-lock bag until they reach room temperature. Depending on whether they were stored in the refrigerator or freezer, this process can take approximately one hour or six to twelve hours, respectively. Allowing the chocolates to come to room temperature before consuming will help preserve their texture and flavor, ensuring a more enjoyable and satisfying experience.