At Chocolat Uzma, we guarantee that your order will arrive at the specified shipping address in good condition. We take pride in the quality of our products and want to ensure your complete satisfaction. If for any reason you are not satisfied with the quality of your order upon arrival, we're here to help.
Simply contact our Customer Care team info@chocolat-uzma.com within 48 hours days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, and we will assist you with a replacement or exchange. We stand behind our products and will either reship the item or replace it with another of equal or greater value. Rest assured that a replacement or exchange will be shipped within 7-10 days.
Please note that all claims submitted without proper support will not be eligible for reshipment, due to the perishable nature of our chocolate. We also reserve the right to limit replacements and do not offer refunds.
To ensure that your order is delivered correctly, please provide the correct shipping address and include all necessary details such as company name, suite or apartment numbers. Unfortunately, we cannot guarantee the condition of the package if the carrier must reroute your order, but we will always do our best to help.
Please also note that we are not responsible for failed deliveries in the following circumstances:
- Incorrect or outdated address provided
- Recipient is out of town or not available
- Corrected/new delivery address is not provided within 24 hours of the first delivery attempt
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.
At Chocolat Uzma, we are committed to providing our customers with the best possible service and quality products. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team.