Chocolat Uzma
Exotic Chocolate Collection~21 piece
Exotic Chocolate Collection~21 piece
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- Marrakech
- Zeera
- Dahi
- Zara
- Kashmiri Chai
- Passion fruit (2)
- Ginger (2)
- Moroccan mint
- Acarigua
- Lapsang Souchong Tea
- Khajoor
- Assam
- Jaipur
- Nariyaal
- Latte
- Kala Namak (2)
- Pista (pistachio)
- Lemon Marzipan
Shipping & Returns
Shipping & Returns
Shipping Information
At Chocolat Uzma, we take great care in packing each order by hand to ensure it arrives in the best possible condition. We proudly ship via United States Postal Service (USPS) and UPS Saver, offering reliable and cost-effective delivery options.
Carrier Responsibility
Once your order is handed over to the carrier, Chocolat Uzma is no longer responsible for any delays, damages, or lost packages. USPS and UPS are independent entities, and any shipping issues must be addressed directly with them.
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If your package is delayed, lost, or damaged in transit, you will need to file a claim directly with the carrier.
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Both USPS and UPS have online claim forms available, and we are happy to assist by providing necessary receipts or documentation.
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Carrier Contact Information:
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USPS Customer Service: 1-800-275-8777 (www.usps.com)
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UPS Customer Service: 1-800-742-5877 (www.ups.com)
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Shipping Delays & Holiday Surcharges
Please keep in mind:
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Labor shortages and global supply chain challenges continue to affect businesses and shipping carriers, which may result in unexpected delays.
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Peak holiday season (October – January) brings increased demand, and all major carriers raise their shipping rates and add delivery surcharges during this time. As a result, our shipping costs may be higher during these months.
We carefully choose our shipping partners to ensure the best balance of reliability and affordability. We also use a third-party service to secure discounted UPS rates, allowing us to pass those savings on to you.
For any shipping-related questions, feel free to reach out to us at info@chocolat-uzma.com. Thank you for your support and understanding!
General Shipping Information
After placing an order online, please allow 24–48 hours for processing and shipping. Once your order is shipped, you will receive a tracking number via Pirate Ship, our integrated shipping software.
Shipping Schedule
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We ship Monday through Thursday. Any orders placed on Friday may be held until Monday to prevent chocolates from sitting in a carrier facility over the weekend, as UPS does not move packages on weekends.
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During the holiday season (October–January), carriers work around the clock, so we may ship on Fridays to ensure timely deliveries.
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Our shipping/online business hours are 8 AM – 4 PM. Orders received after 10 AM may not be shipped the same day if UPS has already picked up orders. Additionally, if an item is out of stock, we may need extra time to make fresh chocolate before shipping.
Shipping Fees
We do not know the exact shipping cost at checkout, but if the actual shipping cost is lower than what you paid, we will refund the difference.
For example, if we charge $12 for shipping but the actual cost is $9, we will refund you $3.
We appreciate your patience and understanding as we carefully prepare each order to ensure the highest quality upon arrival.
For any questions, feel free to reach out at info@chocolat-uzma.com.
Holiday Shipping Information
Please note that UPS and USPS are experiencing delays due to an overwhelming number of shipments. Since 2020, these delays have not fully ended, and carriers no longer guarantee delivery dates.
To avoid shipping delays, please order your holiday gifts in advance. While we do our best to process and ship orders as quickly as possible, once your package is handed off to UPS or USPS, it is subject to their delivery schedules and delays—which are beyond our control.
We appreciate your patience and encourage early ordering to ensure your chocolates arrive on time. Thank you for your support!
Warm Weather Shipping:
During warmer weather (above 75°F), we are unable to ship our chocolates as they may melt. However, we are currently working on an insulated shipping box that will be sent via UPS 2-day (coming soon). If you would like to place an order to be shipped during warmer weather, please note that there will be an additional fee of $12 or more for shippers with dry ice, and a $50 or more fee for UPS overnight and 1-day shipping.
Courier Service for In-Person DeliveriesWe are now offering courier services for in-person deliveries in the Chicago area! Our courier is an independent contractor who operates his own business.
Delivery Notice & Rates
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Chicago Deliveries: Please provide at least 12–24 hours' notice for scheduling. Rates start at $20.00.
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Suburban Deliveries: Due to increased time and distance, rates for suburban deliveries are 3–4 times higher than city rates.
For availability and scheduling, please reach out in advance to ensure timely delivery.
At Chocolat Uzma, we take great pride in crafting our chocolates by hand, not by machine. Because each piece is made in small batches by skilled chocolatiers, no two will be exactly alike. Variations in shape, size, and design are natural—this is the beauty of artisanal chocolate!
Due to the perishable nature of our products, all sales are final—we do not accept returns, refunds, or exchanges.
However, if your order arrives compromised in quality due to mold or spoilage, we’re happy to assist. To be eligible for a replacement:
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You must contact us within 24 hours of receiving your order.
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Provide a detailed description along with clear photographs of the issue.
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If your claim is approved, we will replace the item with the same or a similar product of equal or greater value.
Handmade Means Unique
Our chocolates are made by real people, not machines, and each chocolatier has their own touch. Expect slight variations in appearance—we are artisans, not robots. If you are looking for factory-perfect uniformity, our chocolates may not be for you.
Shipping Damage & Delivery Issues
We ship via UPS and USPS. If your package arrives damaged due to shipping, please contact the carrier directly to file a claim. We are not responsible for damage caused during transit.
What We Do Not Cover:
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Orders shipped to incorrect addresses provided at checkout.
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Delays or damage due to carrier issues, weather, or failed delivery attempts.
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Products left outside, exposed to heat, or not retrieved in a timely manner.
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Personal taste preferences.
To ensure smooth delivery, please double-check your shipping details before completing your order. We cannot guarantee the condition of packages if rerouting is required.
For assistance, email info@chocolat-uzma.com within 24 hours of delivery. We’re happy to help!
Dimensions
Dimensions
Does not include shipping box.
Hatboxes Grand: 10x10x5
Hatbox Medium: 8x8x4.5
21 piece chocolate box: 10x5x2
12 piece chocolate collection: 5x4.5x2
6 piece chocolate box: 8.5x1.5x2
4 piece chocolate box: 4.5x1.5x2
2 piece chocolate biox: 3x1.5x2
Chocolate bars: 3.5x7
Sipping chocolate tin: 16oz 5x3
Care Instructions
Care Instructions
How long will the chocolates keep their fresh taste? Our chocolates are made with the highest quality ingredients and are crafted with care to ensure the best taste and texture possible.
To help you enjoy our chocolates at their best, we recommend keeping them in a cool, dry place 70f or less. If stored properly, our chocolates will stay fresh for 10-14 days. This means you can savor their delicious flavor and smooth texture for longer.
How should I store the chocolate if I want to keep it fresh tasting for more than two weeks? To preserve chocolate for an extended period of two to six months, simply place the box in a plastic storage container or zip-lock bag and seal it tightly before freezing. Alternatively, if you plan to store the chocolates for a shorter period of 2-3 weeks, you may tightly wrap them and refrigerate or place them inside a plastic storage container. This will help ensure that your chocolates remain fresh and delicious for as long as possible.
How do I bring the chocolate to room temperature once it is removed from storage? It is recommended to keep your chocolates in a storage container or zip-lock bag until they reach room temperature. Depending on whether they were stored in the refrigerator or freezer, this process can take approximately one hour or six to twelve hours, respectively. Allowing the chocolates to come to room temperature before consuming will help preserve their texture and flavor, ensuring a more enjoyable and satisfying experience.
Share
I ordered a box of chocolates for a friend recovering from surgery and it was shipped/received in good time and friend enjoyed the treat.
I’m always on the lookout for unique and quality gifts that appeal to everyone. These chocolates hit the mark – from the beautifully designed packaging to the rich, delicious taste. A perfect gift for work or any celebration.
Don’t waste time anywhere else!
We've had the opportunity to interact with the Chocolat Uzma team a few times over the last few weeks. They are always great to work with! With online orders, they are always super responsive and accommodating. They make the process very easy, and the recipients of the chocolate are always very happy! In person at the store, the staff is very welcoming and willing to explain a lot about the chocolate making process as well as the unique flavor combinations in some of the candies. We're happy to support a terrific locally owned and operated store that is producing some of the best chocolates around!
UZMA chocolates are flavorful, unique, rich and decadent all at the same time. My order was handled flawlessly with delivery fast, efficient and accurate. Everyone loved the delightful splurge.
Exotic handcrafted chocolates inspired by our south Asian culture.
I ordered a box of chocolates for a friend recovering from surgery and it was shipped/received in good time and friend enjoyed the treat.
I’m always on the lookout for unique and quality gifts that appeal to everyone. These chocolates hit the mark – from the beautifully designed packaging to the rich, delicious taste. A perfect gift for work or any celebration.
Don’t waste time anywhere else!
We've had the opportunity to interact with the Chocolat Uzma team a few times over the last few weeks. They are always great to work with! With online orders, they are always super responsive and accommodating. They make the process very easy, and the recipients of the chocolate are always very happy! In person at the store, the staff is very welcoming and willing to explain a lot about the chocolate making process as well as the unique flavor combinations in some of the candies. We're happy to support a terrific locally owned and operated store that is producing some of the best chocolates around!
UZMA chocolates are flavorful, unique, rich and decadent all at the same time. My order was handled flawlessly with delivery fast, efficient and accurate. Everyone loved the delightful splurge.